TERMS & CONDITIONS:

All goods supplied by Love-Of-Lingerie.co.uk remain the property of The Pleasureweb Group until such time as they are paid for in full.

Love of Lingerie is part of The Pleasureweb Group, one of the UKs leading online adult product retailers. Love of Lingerie is an online store dedicated to bringing you the best in high quality, sensual and erotic lingerie. Love of Lingerie pride themselves on their range of erotic and sensual lingerie, and only provide goods of the highest quality. Here at Love of Lingerie we aim to make every purchase a pleasure and are renowned for our customer services. At Love of Lingerie you will find no pop-ups or misleading advertisements. We offer accurate descriptions of products, with all information regarding our ranges being available to you the customer.

If you need to contact us at any point with a question, enquiry or a suggestion, please feel free to e-mail us at sales@love-of-lingerie.co.uk and one of our sales representatives will contact you as soon as possible.

At Love of Lingerie we offer a 24hr online shop with a vast array of erotic lingerie, sexy clothing, party wear, fantasy apparel and adult toys, so why not sit back in the comfort of your own home and take a look at what Love of Lingerie has to offer.

Love of Lingerie has an easy to use online shop making your shopping experience a complete pleasure. In order for you to enjoy your shopping experience with Love of Lingerie we offer a secure, confidential and discreet service with any payment information supplied to Love of Lingerie being handled with security and integrity.

Purchases from Love of Lingerie will be shown on your Credit/Debit card as Pleasureweb.

Products shown on this website may vary slightly from the images displayed.

DELIVERY POLICY:

Love of Lingerie orders are dispatched in plain boxes or envelopes with no indication as to their contents. Stock permitting, orders placed between Monday and Friday will be dispatched within 3 working days, orders placed outside of office hours will be processed the following working day. Love of Lingerie operate a back order system with our manufacturers to ensure items are available in the shortest possible time frame. We aim to ship all non-stock orders within 7 to 28 days. In the unlikely event of supply difficulties where we unable to dispatch goods within 28 days, Love of Lingerie will contact the customer and offer the option to change the order to an alternative style or cancel the order. If the customer wishes to cancel the order a full refund will then be made. Love of Lingerie will usually be able to notify you within 48 hours on the status of your order. No contract will commence between you and Love of Lingerie for the sale by it to you of any product unless and until Love of Lingerie accepts your order by email confirming that it has dispatched your product.

Love of Lingerie goods are dispatched from within the United Kingdom and will be sent using Royal Mail or courier depending on the size of the order.
Some products sold by Love of Lingerie are imported from overseas. These products may on occasion take up to 28 days for delivery to be completed. Any product with an estimated delivery time outside of Love of Lingerie standard delivery policy will stated on the product information page.

For goods delivered within the UK the following postage charges apply :

Orders less than £40.00, will be charged £3.50 postage and packing per order.
Orders over £40.00 will be delivered free of charge.(Mainland UK only)
Re issue of orders returned to Love of Lingerie as unclaimed will be charged at £4.95 per order.

All parcels require a signature, regardless of size. If you are unable to have your parcel delivered to your home address why not take advantage of our 2nd address policy, and have your package sent to a friends or even your place of work for no extra cost.

Deliveries usually take up to 5 working days in the United Kingdom. Please allow 28 days before contacting us regarding delivery of your order.

All claims for delivery shortages and damages must be reported to sales@love-of-lingerie.co.uk within 3 days of the delivery date. Love of Lingerie can not be held responsible for orders delayed by incorrect address information supplied during the checkout process. All Packages returned to us unclaimed via the Royal Mail will be subject to reshipping charges as defined on our Delivery & Returns page.

RETURNS POLICY:

We offer a 100% guarantee that if you are in any way dissatisfied with the goods you have ordered, we will exchange them or provide a full refund of the cost of the item(s) returned, provided that you return them to us within 21 days, in their original condition and packaging, unworn and unwashed, with all labels intact.

Love of Lingerie inspect all items prior to dispatch to ensure that the goods you receive are of the highest quality. Should customers receive any damaged goods a full refund will be issued upon return of the goods.

Please ensure that briefs/thongs/swimwear etc. are tried on over your own underwear. We reserve the right to refuse returns of items where it is apparent that this request has not been adhered to.

Any items returned without original packaging, with missing labels, soiled, worn, washed or smelling of perfume or cigarette smoke will be sent back to the customer without replacement or refund.

All lingerie or nightwear returns must have a returns number. Customers can obtain a returns number by emailing us at sales@love-of-lingerie.co.uk.

Love of Lingerie strongly recommended that customers use Recorded Delivery when returning goods. Love of Lingerie cannot be held responsible for return packages lost in the postal system.

Upon receipt of your returned order Love of Lingerie will endeavor to issue a full refund for the goods returned within 7 days, providing all the above conditions have been met.

Postage and packaging charges are non-refundable. Item(s) where free postage and packaging was applied will be refunded minus postal costs.

Free Gifts - If you change your mind and return your item or items under this returns policy you must also return any FREE gift or promotional item associated with the promotion and received by you as a result of that order. In the event of the FREE gift not being returned with the unwanted items, we reserve the right to deduct the retail price of the FREE gift from any refund.

The above does not affect your statutory rights. Our Terms & Conditions are subject to English Law & Courts.

PRIVACY POLICY:

At Love-Of-Lingerie.co.uk we are committed to protecting your privacy. Purchase security and personal privacy go hand in hand. At Love-Of-Lingerie.co.uk to guarantee your privacy while placing an order with us, all credit card transactions are processed using secure socket layers (SSL). All personal information collect by Love-Of-Lingerie.co.uk during the order process or during account activation, is securely processed using the Love-Of-Lingerie.co.uk (SSL).

McAfee Secure Daily Vulnerability Scanning:

McAfee Daily Scanning provides certification that the Love-Of-Lingerie.co.uk website is safe from hackers. Every 24 hours, a huge range of attacks are run on our website to identify potential weaknesses and security holes that a hacker could exploit.

Love of Lingerie are in full compliance with the Payment Card Industry Data Security Standard. The payment gateway we use has attained the highest level of compliance under this scheme.

The PCI standard was co-written by Visa and Mastercard International in order to establish a standard set of requirements throughout the payment card industry. It was designed to establish and enhance data security for credit card processing. This standard is also endorsed by American Express, Discover, JCB, and Diners.

Love of Lingerie only use customer payment details to process their order and do not keep customers payment details after their order has been processed.

At no point do we sell or pass over customers information to any third parties. You will not receive any e-mails from Love-Of-Lingerie.co.uk in the future other than to confirm, update or contact you regarding a pending order, unless you have given your permission.

Love-Of-Lingerie.co.uk take pride in being a spam free business and we do not contact our customers about special offers or operate any type of email marketing. Furthermore, we will not pass on your email address to anyone else. You will only receive emails from us about your order.

Purchases from Love of Lingerie will be shown on your Credit/Debit card as Pleasureweb.

Use of this site constitutes your acceptance of these terms and conditions which take effect on the date which you first use the site.

These Terms and Conditions do not affect your statutory rights.